Refunds

A full reading is digital content delivered immediately at the moment of purchase. Under consumer law in most jurisdictions, the right to cancel does not apply once digital content has been delivered with your consent — and by completing checkout you give that consent.

We state this plainly here and on the checkout page rather than burying it, because a surprise is worse than a no.

If you were charged but the reading did not appear, and we cannot fix it, we refund in full. No argument.

If you were charged twice for the same reading, the duplicate is refunded.

If the reading was delivered but was materially broken — cut off mid-sentence, wrong spread, an error instead of text — tell us and we will either regenerate it or refund it.

You did not like the reading. A tarot reading is not a product you can try on. It answered a question; you did not like the answer. That is not a defect.

You asked a question that a reading cannot answer — a medical diagnosis, a legal outcome, a specific date — despite the site saying it will not do that.

If something went wrong, write to us first. A chargeback filed without contacting us usually takes longer to resolve than an email, and it costs us a fee regardless of the outcome.

Write to hello@lantern.example.com with the link to your reading and a sentence about what went wrong. We answer within two working days.